Returns & Refunds

Return Window

Customers may submit a return request within 7 days of receiving the product. Requests submitted after 7 days may not be eligible for return review.

Return Eligibility

Return eligibility may depend on product type, availability type, delivery source, product condition, and return reason.

• Product must match the return reason and order details.
• Product condition may be reviewed before approval.
• Some product categories may have additional restrictions.
• SaiLia Mart may request photos or evidence for verification.

Special Product Requirements

Pre-Order (Overseas), Global Shipping, and World Store products may have special return review requirements depending on supplier/courier conditions.

• International or overseas-sourced products may require additional review time.
• Supplier or courier conditions may affect return approval.
• Replacement or refund timing may vary for special-source products.
• SaiLia Mart support will guide customers after reviewing the request.

Eligible Return Reasons

• Wrong product received
• Damaged product
• Defective product
• Product not as described
• Size/color issue
• Missing item or accessory
• Other valid reason after review

Product Condition

Returned products should be unused where applicable, with original packaging, accessories, labels, manuals, and invoice/order details. Products damaged due to customer misuse may not be eligible.

Photo or Evidence Requirement

For damaged, incorrect, defective, or product-not-as-described cases, customers should provide clear photos or evidence with the return request.

Return Request Process

Return Method

After acceptance, SaiLia Mart may arrange courier pickup or guide the customer to send the product through courier. Return method may depend on location, product type, courier availability, and review decision.

Refund or Replacement

Refund or replacement depends on product inspection, return reason, payment method, and SaiLia Mart approval. Processing time may vary based on payment provider, courier, supplier, and operational conditions.

Non-Eligible Returns

• Return request submitted after 7 days of delivery
• Product damaged due to customer misuse
• Missing original accessories or packaging where required
• Product condition does not match the return reason
• Product category not eligible for return
• Request without required evidence when evidence is needed

Policy Updates

SaiLia Mart may update this Returns & Refunds policy from time to time to improve customer service and reflect operational, courier, supplier, or legal requirements.

Last updated: April 2026