1. Introduction
SaiLia Mart respects customer privacy. This policy explains what information is collected and how it is used.
2. Information We Collect
We may collect information such as name, phone number, email address, delivery address, order details, payment method, device/browser information, and website usage information.
3. How We Use Information
SaiLia Mart may use product availability type, order status, delivery source, and return request information to process orders, delivery, support, returns, fraud prevention, analytics, and customer service.
4. Cash on Delivery and Communication
Phone numbers and addresses are used for order confirmation and delivery. Necessary information may be shared with courier partners for delivery processing.
5. Data Sharing
SaiLia Mart does not sell customer personal data. Information may be shared with delivery partners, payment providers, technical service providers, or legal authorities when required.
6. Cookies and Website Data
SaiLia Mart may use cookies or similar technologies to improve the customer experience, remember preferences, and support website functionality.
7. Local Storage
SaiLia Mart may store cart and wishlist data locally in the customer’s browser to enhance the shopping session and preserve selected items between visits.
8. Data Security
SaiLia Mart uses reasonable measures to protect customer information, though no online system can be guaranteed to be perfectly secure.
9. Customer Rights
Customers may contact SaiLia Mart to update or correct their information, request support, or ask questions about their personal data.
10. Children’s Privacy
SaiLia Mart is intended for general ecommerce customers and is not specifically directed to children. Customers should not provide false, unauthorized, or misleading information. If a child uses the website, a parent or legal guardian should supervise the activity and ensure that any information provided is accurate and authorized.
11. Future AI Features
SaiLia Mart may introduce AI-powered recommendations, analytics, fraud protection, CRM intelligence, or smart ecommerce features in the future. If used, customer data will be handled responsibly for service improvement, security, and shopping experience enhancement.
12. Updates to Privacy Policy
SaiLia Mart may update this Privacy Policy periodically to reflect service improvements, operational changes, or legal requirements.
13. Contact
For privacy-related questions, customers may contact SaiLia Mart:
Phone
+880 1716080650Call support hours
10:00 am to 9:00 pm, Closed: Friday
Online support
24/7 hours Online Support
Address
House # 2, Road # 14, Baitul Aman Housing Society, Adabor, Dhaka 1207, Bangladesh
Have privacy questions?
Our support team can help you with account, order, delivery, return, and privacy-related questions.